Privacy Policy

Who we are

SmartRoster AI is a workforce rostering platform operated by Globocon Software. Organisations use it to roster staff, record attendance, manage leave and prepare payroll. You reach it through the web portal or the SmartRosterAI mobile app.

What we collect

• Account and profile. Name, email, phone, position and employment details entered by you or your organisation, including identification documents your organisation uploads for compliance checks.
• Rostering and attendance. Shifts, availability, leave requests, check-in and check-out times, breaks, worked hours, kilometres travelled, progress notes and timesheet corrections.
• Messages and notifications. Messages you send in workforce chat and notifications sent to you, retained as part of the workplace record.
• Technical and audit detail. Device type, IP address, and the time and method of each attendance action, kept as an audit trail for payroll accuracy and compliance.

Location data

Location is collected for two features, only while you use the app:

• Check-in and check-out. The app records your position once, at the moment you punch, to confirm attendance against your rostered site.
• Trip tracking. When you start a trip, the app follows your location until you stop it, to measure distance travelled. Only the start point, end point, total distance and number of samples are stored — the route itself is not.

You can decline location permission. Your organisation's policy decides whether check-in is still allowed without it. The app never tracks you outside these two features.

How we use it

• Rostering, attendance verification, payroll and workplace compliance.
• Notifying you about shifts, requests and messages.
• Keeping accounts secure — sign-in, session tokens, audit trails.
• An AI assistant helps managers plan rosters from rostering data. It does not make employment decisions about you on its own.

What we never do

• We never sell your personal information.
• We never use your data for advertising.
• We never track your location in the background.

Who can see it

Authorised people in your organisation — your managers and administrators — see your data according to their role. Each organisation's data is isolated; it is never shared with another customer organisation.

We use service providers to run the platform: hosting, and, where your organisation switches them on, email and SMS delivery.

Security & retention

Data travels over HTTPS, and the mobile app additionally pins our server's certificate so a forged certificate cannot intercept it. Sign-in tokens are held in the device's secure storage.

Attendance, payroll and audit records are kept as long as your organisation needs them for legal and payroll purposes. Ask your administrator about your organisation's retention periods.

Your choices

Ask your organisation's administrator to access or correct your information. You control location permission from your device settings at any time. SmartRoster is a workplace tool and is not directed at children under 16.

Contact

For questions about this policy or how the platform handles data, email globoconsoftware@gmail.com. We update this page when our practices change and revise the date at the top.